1. Introduction
This privacy policy describes how RedCrest Marketing LLC collects, uses, stores, and protects personal information when you visit our website at redcrest.mom, when you communicate with our team, or when you use our computer systems design, computer integrated systems design, and marketing services. The services described in this policy are developed and operated by the developer RedCrest, a brand of RedCrest Marketing LLC. We respect your privacy and we treat your information with the same care we bring to every engineering and campaign project we deliver. Please read this policy carefully so you understand what information we gather, why we gather it, and the choices you have over your own data.
This policy applies to information collected through this website, through email correspondence, through phone conversations, and through any engagement or agreement you enter into with our firm. It does not apply to the practices of third-party websites, even when those websites can be reached through links we publish. By using this website or engaging our services, you agree to the practices described in this policy. If you do not agree with any part of this policy, please stop using the website and contact us before you share any personal information.
2. Who We Are
RedCrest Marketing LLC is a computer systems design and computer integrated systems design company headquartered at 1226 W Green Springs Hts S, Washington - 84780-8459, United States (US). We operate under the brand name RedCrest and we serve clients across a wide range of industries, helping them design the technical systems that run their operations and the marketing programs that grow their revenue.
For the purposes of this policy, RedCrest Marketing LLC is the data controller for the personal information we collect in connection with the operation of this website and our services. If you have any questions about this policy, about the information we hold, or about how your data is processed, you can reach our team by email at notify@redcrest.mom or by phone at +13479376020. We are happy to explain our practices in plain language and to respond to your requests in a timely manner.
3. Information We Collect
We collect two broad categories of information: information that you choose to give us, and information that is gathered automatically when you interact with our website and our services. The first category includes your name, your email address, your phone number, the content of your messages, and any details you include in a project inquiry or service agreement. The second category includes technical data such as your internet protocol address, the type of browser you use, the type of device you use, the pages you visit, the time you spend on each page, and the website that referred you to us.
We collect only the information that is genuinely useful for the operation of our business. We do not collect data for its own sake, and we never purchase personal data from brokers. If a specific project requires additional information, we will ask for it at the time it is needed and we will explain why it is needed. You are never required to provide more information than you are comfortable sharing, and you can decline to provide optional information without affecting your ability to browse the public parts of this website.
4. Information You Provide Directly
When you fill out the contact form on this website, we collect your name, your email address, and the content of your message so that we can respond to your inquiry. When you request a proposal or a discovery call, we may collect your phone number, the name of your company, and details about your current systems and goals. When you enter into a service agreement with us, we collect the business and contact details necessary to bill you, to communicate about your project, and to deliver the services you have purchased.
The information you provide directly is used to respond to you, to prepare quotes and proposals, to manage our relationship, and to deliver and improve our services. We keep the information you provide in secured systems and we restrict access to it to team members who need it to do their work. We will not sell the personal information you provide, and we will not share it with outside parties for their own marketing purposes without your consent.
5. Information Collected Automatically
When you visit this website, our servers and our analytics tools automatically record certain technical information. This includes your internet protocol address, the approximate region associated with that address, your browser type and version, your operating system, the type of device you are using, the pages you request, the order in which you request them, the time of each request, and how long you stay on each page. We also record whether you arrived at our site from a search engine, a social network, an advertising campaign, or a direct visit.
We use this automatic information for the operation, security, and improvement of our website and services. It helps us understand which parts of the site are useful, which pages need work, and how visitors find us. In most cases this technical data does not directly identify you as an individual. Where it does contain identifiable elements, we treat it with the same protections described throughout this policy.
6. Cookies and Similar Technologies
This website uses cookies and similar technologies to support the basic function of the site, to remember your preferences, and to measure how the site is used. A cookie is a small text file that a website places on your device when you visit. Cookies help a site remember information between visits, such as whether you have seen a notice or whether you prefer a particular layout. We also use cookies, or comparable technologies, to connect with analytics services that help us understand site traffic.
You can control cookies through your browser settings. Most browsers allow you to block all cookies, to delete cookies when you leave a site, or to be notified before a cookie is set. If you choose to disable cookies, this website will still work, although some measurement and personalization features may behave differently. Because cookies are not required for the essential reading of our content, you should not hesitate to manage them according to your own preferences.
7. How We Use Your Information
We use the information we collect for the following purposes: to respond to your inquiries and requests; to prepare proposals, quotes, and service agreements; to deliver the systems design and marketing services you purchase; to communicate with you about your project and about changes to our services; to send service-related notices and security alerts; to maintain and improve the website and our service offerings; to understand how visitors use the site; to protect our systems and our clients from fraud and abuse; and to comply with legal and regulatory obligations.
We do not use your personal information for purposes that are incompatible with these purposes unless we first explain the new purpose and, where required by law, obtain your consent. We review our processing activities regularly to confirm that we are using data only where it is necessary and proportionate. Where a purpose is no longer needed, we delete the associated data or render it anonymous so that it cannot be connected back to you.
8. Legal Bases for Processing
Our processing of personal information is grounded in the legal bases permitted by applicable privacy law, including the General Data Protection Regulation where it applies. These bases include your consent, which we obtain before we use your data for marketing purposes; the performance of a contract, which covers processing necessary to deliver the services you have requested; our legitimate interests, which cover processing for security, analytics, and business improvement where those interests do not override your rights; and compliance with legal obligations, which covers retention and disclosure required by law.
Where we rely on consent, you may withdraw that consent at any time without penalty. Where we rely on legitimate interests, you may object to the processing, and we will honor your objection unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms. We document the basis for each category of processing and we revisit those decisions whenever a process changes materially.
9. How We Share Information
We do not sell, rent, or trade your personal information to any third party. We share information only in limited circumstances that are necessary to operate our business and to serve our clients. These circumstances include sharing with service providers who process data on our behalf under our instruction, sharing with professional advisors such as accountants and lawyers where required, sharing when we are required to do so by law or by a valid court order, and sharing in connection with a business transaction as described later in this policy.
Any third party that receives personal information from us is required to process it only for the specific purpose for which it was shared, to protect it with appropriate security measures, and to delete or return it when the purpose is complete. We do not authorize our service providers to use your information for their own purposes, and we review our agreements with them to confirm that these commitments are in place.
10. Service Providers and Partners
We work with a small number of service providers to support the operation of this website and our services. These providers include website hosting companies, analytics services, email delivery services, and tools that help us manage client relationships and project delivery. When these providers handle personal information on our behalf, they do so as data processors and they act only on our documented instructions.
We choose our service providers carefully, and we prefer providers that store data in the United States or in jurisdictions with strong privacy protections. Each provider is bound by a written agreement that sets out its obligations regarding confidentiality, security, and data retention. If a provider cannot meet these obligations, we will not use it. If we change providers, we will ensure that your data is transferred only where equivalent protections are in place.
11. Data Retention Practices
We retain personal information only for as long as it is needed for the purposes described in this policy, or as long as we are required to retain it by law. Contact form submissions and their associated data are retained until the related inquiry is resolved and the correspondence is complete. Data associated with client projects is retained for the duration of the engagement and for a reasonable period afterward to support ongoing service, warranty, and accounting needs.
When information is no longer needed, we delete it securely or render it anonymous so that it can no longer be associated with you. Our retention schedules are reviewed on a regular basis, and we apply them consistently across all of our systems. You may request information about our retention of your data at any time, and you may ask us to delete your data sooner where the law permits.
12. How We Protect Your Information
We take the security of personal information seriously and we apply reasonable technical and organizational measures to protect it. These measures include secure network connections when you submit information through our website, restricted access to systems that contain personal data, strong authentication for team members, regular software updates, monitoring for unusual activity, and secure destruction of data that is no longer needed.
No method of transmission over the internet, and no method of electronic storage, is completely secure. While we work hard to protect your information, we cannot guarantee its absolute security. If you believe that the security of any information you shared with us has been compromised, please contact us immediately at notify@redcrest.mom or by phone at +13479376020, and we will take appropriate steps to address the issue.
13. Your Privacy Rights
Depending on your location, you may have rights over the personal information we hold about you. These rights include the right to access your data, the right to request a copy of your data in a portable format, the right to correct inaccurate data, the right to request deletion of your data, the right to restrict or object to certain processing, and the right to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us using the details at the end of this policy. We will verify your identity before responding to your request, and we will respond within the time period required by applicable law. We will not charge you for reasonable requests, although we may charge a reasonable fee for repeat or excessive requests. We will not discriminate against you for exercising your privacy rights.
14. Privacy for Children
This website and our services are intended for businesses and for individuals who are at least eighteen years old. We do not knowingly collect personal information from children. If you are a parent or guardian and you believe that a child has provided personal information to us, please contact us so that we can investigate and delete that information from our systems.
If we become aware that we have collected personal information from a child without verified parental consent, we will take steps to remove that information promptly. Because we serve business clients, the content and services we offer are not designed to attract children, and we do not target advertising to children. We encourage parents and guardians to supervise the online activity of the children in their care.
15. International Data Transfers
RedCrest Marketing LLC is located in the United States, and the personal information we collect is processed primarily in the United States. If you are located outside the United States, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your country. Where applicable law requires an adequate transfer mechanism, we rely on those mechanisms to protect your data.
We will not transfer your personal information to a third country or an international organization without ensuring that appropriate safeguards are in place. By using our website or our services and providing us with your information, you understand that your information may be transferred to and stored in the United States. If you have questions about the safeguards that apply to international transfers of your data, please contact us.
16. Third-Party Links and Websites
This website may contain links to third-party websites, such as the websites of our clients, our partners, or industry resources. We provide these links for your convenience, but we do not control those websites and we are not responsible for their privacy practices. When you click a link to a third-party website, the privacy policy of that website will apply to your information, not this policy.
We encourage you to review the privacy policy of any website you visit before you share personal information with it. The fact that we link to a website does not mean that we endorse it or that we are responsible for its content or its practices. If you believe that a third-party link on our site is inappropriate or misleading, please tell us so we can review it.
17. Analytics and Advertising
We use analytics tools to understand how visitors interact with our website. These tools use cookies and similar technologies to collect information about page views, referring sites, and visitor behavior. The information generated is used to compile reports about website activity and to improve our site. In some cases, these analytics tools may transfer data to servers located in the United States for processing.
We do not currently run advertising that retargets website visitors with personalized ads, but if we choose to do so in the future we will update this policy and, where required by law, obtain consent before deploying such advertising. Any advertising we run is designed to comply with applicable advertising and privacy regulations, and we will provide you with controls over personalized advertising where the law requires them.
18. Email Communications and Marketing
When you contact us or engage our services, we may send you service-related messages such as replies to your inquiry, project updates, and security notices. These messages are necessary for our relationship with you and are not marketing communications. If you have agreed to receive our marketing updates, we may send you occasional emails about our services, case studies, and industry insights.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in any marketing message or by contacting us directly. Removing yourself from marketing lists does not affect your ability to receive service-related communications that are necessary to fulfill our obligations to you. We will honor your preferences promptly and we will never share your email address with third parties for their own marketing.
19. Business Transactions and Transfers
In the event that RedCrest Marketing LLC undergoes a merger, acquisition, reorganization, or sale of all or part of its assets, personal information we hold may be transferred as part of that transaction. We will take reasonable steps to ensure that any successor entity honors the commitments in this policy and continues to protect your information in a manner consistent with the practices described here.
We will notify you of any such transfer in accordance with applicable law, and we will give you the opportunity to make choices about your information where the law requires. Before any such transfer is completed, the receiving entity will be required to assume the obligations of this policy with respect to the personal information it receives.
20. Data Breach Procedures
We have implemented procedures designed to detect, respond to, and contain data security incidents. If we become aware of a breach of security that affects personal information, we will investigate the incident promptly, take steps to contain and mitigate the impact, and assess the risk to affected individuals. Where applicable law requires, we will notify the relevant supervisory authorities and affected individuals without undue delay.
Our notification to affected individuals will describe the nature of the incident, the types of information affected, the measures we are taking to address the situation, and the steps affected individuals can take to protect themselves. We continuously review and improve our incident response procedures to keep pace with evolving threats.
21. Your Choices and Controls
You have a variety of choices about the personal information you share with us. You can decline to provide optional information, you can use your browser settings to manage cookies, and you can choose not to subscribe to marketing communications. You can also contact us at any time to update, correct, or delete the personal information we hold about you, subject to applicable legal and contractual retention requirements.
We are committed to making these controls easy to use. If you would like to exercise any of these choices, please reach out to us using the contact details in this policy, and a member of our team will assist you. We will confirm any action we take on your request, and we will respond within the timeframe required by applicable law.
22. Do Not Track Signals
Some browsers offer a do not track setting that sends a signal to websites requesting that you not be tracked across the web. Because no single standard exists for how websites should respond to these signals, our website does not currently alter its behavior based on do not track signals.
We nonetheless take a conservative approach to tracking. We do not sell personal information, we do not share personal information for third-party marketing, and we limit the data we collect automatically to what is needed to operate and improve our website. You can reduce the data collected about your visits by using your browser privacy settings and by disabling cookies.
23. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, in our services, or in applicable law. When we make material changes, we will update the last updated date at the top of this page and we will take reasonable steps to notify you, for example by posting a notice on our website or by sending you an email if we have a current address for you.
We encourage you to review this policy periodically so that you stay informed about how we protect your information. Continued use of our website or services after we publish a revised policy will indicate your acceptance of the updated terms. If we make changes that require your consent under applicable law, we will obtain that consent before applying the changes to information we collected before the changes took effect.
24. How to Contact Us
If you have questions about this privacy policy, about the personal information we hold about you, or about any privacy right you may have, you can contact us by any of the following methods. By email at notify@redcrest.mom. By phone at +13479376020. By mail at RedCrest Marketing LLC, 1226 W Green Springs Hts S, Washington - 84780-8459, United States (US).
We will respond to all legitimate requests within the time required by applicable law. If you contact us and we cannot resolve your concern to your satisfaction, you may have the right to lodge a complaint with a privacy or data protection authority in your jurisdiction. We value your trust, and we will do everything we can to protect the information you share with us.